HIPPO Refund & Return Policy
At HIPPO, we are committed to providing high-quality mobile accessories and ensuring that every customer enjoys a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, this Refund & Return Policy explains your rights and how we handle returns, replacements, and refunds.
1. Eligibility for Returns
You may request a return or replacement under the conditions below:
a. Defective or Damaged Item
You are eligible for a return or replacement if:
- The product arrives damaged,
- The product has a manufacturing defect,
- The product stops functioning properly within the warranty period.
Evidence required:
Clear photos or videos showing the issue.
b. Wrong Item Delivered
If the item delivered does not match what you ordered, you may request a replacement or refund.
c. Non-returnable Conditions
Returns will not be accepted if:
- The product is physically damaged due to misuse, drops, or improper handling.
- The packaging or accessories (cables, manuals, box) are missing.
- The product shows signs of tampering or unauthorized repair.
- The return request is made outside the return window.
2. Return Window
- Returns must be requested within 7 days of receiving the product.
- Warranty claims (for defects or malfunction) follow the HIPPO Warranty Policy for your specific product.
3. How to Request a Return
To request a return, please contact our customer support with:
- Your order number
- Your full name
- Clear photos/videos of the defect or wrong item
- A short explanation of the issue
Customer Support Email: hello@thehippotech.com
Customer Support Phone/WhatsApp: +2347044080555
Our team will respond within 24–48 hours with next steps.
4. Return Approval & Shipping
Once your return request is approved:
- You will be guided on how to ship the item back to our facility.
- The product must be returned in its original packaging with all accessories.
- Customers are responsible for shipping costs unless the return is due to:
- Wrong item delivered
- Manufacturing defect
- Warranty-approved replacement
5. Refund Options
After we receive and inspect the returned product, your refund will be processed within 3–7 business days.
Refund methods include:
- Bank transfer
- Wallet/Store credit (if preferred)
- Replacement product
Refund may be denied if the product fails inspection or shows damage not covered by our policy.
6. Replacement Policy
You may receive a replacement instead of a refund if:
- The original item is defective,
- The wrong product was delivered,
- The item fails within its warranty period.
Replacements will only be issued after the returned item has been inspected and approved.
7. Order Cancellations
Orders can be cancelled before they are processed and shipped.
Once shipped, cancellation is no longer possible and must follow the standard return procedure.
8. Contact Us
If you have questions about this Refund & Return Policy, please contact us through:
- Email: hello@thehippotech.com
- WhatsApp/Phone: +2347044080555
- Website: www.thehippotech.com